Refund policy

Return & Refund Policy for The Phoenix Phinds

1. General Return Policy

Due to the unique and often aged nature of vintage items, all sales are generally considered final. We take great care to describe and photograph every item accurately, including any "vintage charm" (wear, patina, or minor imperfections). Please review all photos and descriptions carefully before purchasing.

2. Damaged During Transit

If your item arrives damaged during shipping, please contact us within 48 hours of delivery. To process a claim, we require:

• Clear photos of the damaged item.

• Clear photos of the exterior packaging and shipping label.

• Please retain all packaging materials until the claim is resolved.

3. Exceptions (If applicable)

In the rare event that a return is accepted (e.g., a significant error in the listing description):

• Items must be returned in the exact condition they were received.

• Return shipping costs are the responsibility of the buyer unless otherwise agreed.

• A restocking fee may apply to cover original shipping and handling costs.

4. Non-Returnable Items

• Items sold as "Found Objects" or "As-Is."

• Gift cards.

• Sale or clearance items.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.