Shipping policy

Shipping Policy

WE CURRENTLY ONLY OFFER DOMESTIC SHIPPING.

1. Processing Time

We know you're excited to receive your "phinds!" All orders are processed and shipped within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily use USPS or UPS to ensure your items arrive safely and efficiently.

3. Local Pickup

Free local pickup is available for customers in the Austin TX area. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 business days. We will send you an email with instructions when your order is ready.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your items is large or heavy, please provide a physical address to ensure delivery.

6. Damages

The Phoenix Phinds is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.